The Truth About Stitch Fix - A Two Year Experience + Review

Stitch Fix, have you heard of this subscription box program where each month you get a “Fix” sent to you full of fashion finds. Fashion finds that are sent to you based on your personal preferences and size. Each subscriber is assigned a personal stylist that decides what to send you, based on colors you like, whether you want accessories or if you’re looking for something special.  The box arrives and you have three days to decide to keep the items or ship them back. If you buy everything in your box, you get a 25% off discount. If you don’t like anything, it’s free shipping and they provide the label and package. It’s that easy.

Here’s the TRUTH about Stitch Fix and I’m not paid to tell you this. I’m not an affiliate and this is not a sponsored post. I’m a subscriber and I have been since 2013. YES, 2013 and so I’m telling you like it is based on years of having boxes arrive.

So the TRUTH about Stitch Fix is this…

Not every box is full of items that I keep.  Some are and some suck but the sucky ones are because I’ve failed to actually communicate with my stylist that I gained 5 pounds or that the pants she’s sending me are too short, for example. The boxes that arrive and aren’t worthy of keeping come down to my lack of communication and feedback. The stylist isn’t in my home seeing what I’m trying on and she can’t read my mind.

I’ve considered canceling and giving up on my monthly FIX boxes. And then I realized that it’s like shopping at any store. Sometimes I hit a home-run and fill my cart, everything fits and other times, nothing works and I leave frustrated. Sometimes my disappointments in my boxes have to do with my own mood on the day the box arrives. So people, if you sign-up, try something on more than once.

The quality hasn’t always been stellar. I’ve actually had to ask for a refund or exchange because a sweater has a small hole or a missing button. The good news is, the customer service is amazing and they always work with me to make me a happy customer. Exactly why I stick around and haven’t quit after all of these years. I take the good with the bad.

The happiness outweighs any disappointment I’ve had. There are many, many boxes that I’ve kept everything in the box or at least one or two pieces! When my Fix arrives, it’s like Christmas day. I’m always excited! I’ve kept so many pieces over the two years that I’ve been a subscriber.  The key here is to tell the stylist why you love what you’ve kept so she can do it over-and-over again.

Not so green. I’ve asked a few times for eco-friendly clothing or organic cotton with no luck. I do recycle any boxes or packaging material but it would be cool if the company tried to use recycled packaging and off-set their carbon footprint. Fingers crossed they do this soon, I’m hopeful.

Saves me time. I don’t have a lot of time to shop. I work full-time, I’m a mom and I run a business. This saves me time, especially if I let my stylist know I need something specific. Time is money.

Average price point. I’d like to see a lower price point for some t-shirts and scarves, for example. The average price point is $55 but it has varied for me and if the price is too high, I tell the stylist this. The kicker is, they want you to buy everything to save the 25%.

 I’m glad I signed up and I urge you to give it a try. That’s the TRUTH! So sign up today and give it a shot, you can always cancel.  If you use my referral link, I do get a $25 credit but only after your first Fix ships. Good luck and if you try it, please let me know what you think.

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